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FAQs


Can I have an account at Success Credit Union?
If you have an immediate family member* who is a member, or who is eligible for membership, you can join Success Credit Union! Additionally, the following may join:
  • Employees, volunteers and retirees of our Select Employer Groups.
  • Household members of eligible members.
  • Anyone who lives, works, worships or attends school in St. Francis County Arkansas.
*Immediate family is defined as spouse, child, sibling, parent, grandparent, or grandchild. This includes stepparents, stepchildren, stepsiblings, and adoptive relationships.

Why should I do business with a credit union - aren't all financial institutions the same?
A credit union isn’t simply “another financial institution.” Credit unions are unique because they are owned by people like you who simply want to make a better financial life for themselves.

A few ways credit unions are different:

  • Credit unions are NOT-FOR-PROFIT and income is returned to the cooperative’s members through attractive rates, lower/fewer fees and expanded services. We do not have stockholders – only members.
  • Credit unions have a volunteer board made up of members, voted on by other members.
  • A full-array of services are offered, all geared in some way to bettering the financial lives of members. An example is Success Credit Union’s credit builder loans.
  • Credit unions are committed to member financial education because we know when members know better, they can do better. 
How much does it cost to open an account?
All members start with a $5 deposit into a savings account that remains in the account for the lifetime of the membership.

Open a checking account with a starting deposit of $50.

If I qualified to join Success Credit Union through my job, do I have to close my account if I change employers?
No – you may keep your credit union account and we will help you transition your payroll if you need assistance.
How can I find out the amount of my deposit or balance?
Information is available 24/7, 365 days a year in a variety of free and convenient ways:
 
How can I order checks?
You can order checks here, or visit a service center.

 
I need my account number and routing number. Can I get that over the phone?
We cannot provide an account number over the phone. Success Credit Union’s routing number is 284174613.

 
What are your loan/deposit rates?
You can find our rates here. Be sure to ask about potential discounts on auto and personal loans.

 
I have bad credit: Can I still get a loan?
We do our best to help every member determine when and if a loan is the best option depending on each member’s unique needs. Additionally, Success Credit Union offers resources to help you better understand your credit, and we have staff members who will visit with you to give you a better idea of your next steps for improvement.
How can I avoid a check cashing fee?
The $5.00 check cashing fee is waived if you have a loan or credit card with the credit union, or a minimum average balance of $250.00.
Why did the credit union place a hold on a check I deposited?
Success Credit Union places holds according to its Funds Availability Policy. Our decision to place a hold on a deposited check may be influenced by a number of factors, including:

  • Circumstances that cause us to doubt that a deposited check will be paid by the financial institution on which it is drawn.
  • The length of the membership/account relationship with Success Credit Union.
  • History of your relationship with Success Credit Union– for example, sufficient balance history, number of overdrafts.
How can I know if a check has cleared?
Transaction information is available 24/7, 365 days a year in a variety of free and convenient ways:
Can I set up my digital banking?
Yes, you can now self-enroll in digital banking!  Click Enroll at the digital banking login page and follow the steps for enrollment.  If you need assistance, please contact your local branch.

How do I reset my digital banking password?
Click the “Forgot Password” link to reset your digital banking password.  

What is BillPay?
More information about our BillPay service is listed on our BillPay FAQ page.
 
How do I download the mobile app?
You can download the FREE Success Credit Union mobile app in iTunes or GooglePlay to access your accounts 24/7.  Once the app is downloaded, you can enroll or sign in with your existing credentials to view your account.

How can I sign up for mobile deposit?

To enroll for mobile deposit:

  1. Log in to the mobile app.
  2. Select Deposit under your checking account OR select Deposit Check from the slide out menu in the mobile app.
  3. Click Enroll Account and go through the sign-up steps.     
Once your request has been processed and approved, you may make a deposit in digital banking.
 
How do I endorse my check for mobile deposit?

All items need to be endorsed “For mobile deposit only.”  If endorsement is not correct, an error message will display with information on what is needed to move forward with the deposit.

 
How can I find your locations and branch hours?
You can find your nearest Success Credit Union branch by visiting our Locations & Hours page.

How can I find a Success Credit Union ATM?
You can search for a Success Credit Union ATM on our Locations & Hours page. 
 
Success Credit Union also offers thousands of surcharge-free ATMs through the Allpoint network and PulseSelect/Moneypass.
 
Will I have to pay an ATM fee?
There is no fee for usage of Success Credit Union ATM or ATMs available through Allpoint or PulseSelect/Moneypass network.  There is a $3.00 transaction fee when using foreign ATMs.  
 
Please note the financial institution which owns or operates the foreign ATM may impose an additional fee.
 
 
How do I activate a debit or credit card?

There are several ways to activate a debit or credit card.

  • Login to Digital Banking.  Under the Card Management tile, click the toggle slider to activate the desired card.
  • Visit an ATM or retailer to do a PIN-based transaction.
  • Call the Transaction Line.  Please note the PIN needed for Transaction Line is not the same as your debit/credit card PIN.  Contact the credit union if you do not know your Transaction Line PIN.
How do I set the PIN for my debit card?

Contact the PIN Management line at 800-290-7893 to set the PIN for your card.

 
What do I do if my debit or credit card is lost or stolen?

Contact (1-888-297-3416), or you can contact the credit union at
(870-763-1111) during normal business hours.

A box of checks was lost/stolen, what should I do?
Contact the credit union during regular business hours.